Frequently Asked Questions
Everything you need to know about your ESR TECH experience.
What kind of warranty comes with ESR TECH products?
All ESR TECH electronics come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging and accessories; a small restocking fee may apply depending on the condition.
Are your products compatible with international voltage standards?
Most of our devices support 110V-240V, making them safe for international use. However, we recommend checking the specific product specifications page for your model before purchasing.
How can I track the status of my shipment?
Once your order is processed, you will receive an automated email containing a tracking number and a link to our carrier's tracking portal.
Do you offer technical support for setup and installation?
Yes, ESR TECH provides free lifetime technical support via email and live chat to help you get your new devices up and running.